Question 1

How long does it take to receive my book?

Accepted Answer

Digital previews are ready in about 5-10 minutes. Hardcovers are printed to order, and most arrive within about two weeks of ordering in the US, Canada, the UK and the EU, and at the latest 15 business days after the order; farther destinations take longer. Free shipping to the US, Canada, the UK and most of Europe. We ship to 180 countries; elsewhere a delivery fee applies, shown before you pay. Check your country on our shipping page.

Question 2

What photos work best?

Accepted Answer

Clear, well-lit photos work best — at least 1000x1000 pixels, and not blurry or heavily filtered. You can upload one group photo, or one clear photo per character. Skip sunglasses, hats, or other standout objects unless you want them in every picture — whatever someone is wearing in their photo carries through the whole book.

Question 3

Will the characters look like us?

Accepted Answer

Yes — we work hard to make sure the characters look like the people in your photos. If something looks off in the preview, you can redo any page up to 3 times before ordering, and we will help make it right if anything still does not meet your expectations.

Question 4

What if someone we love uses a wheelchair, hearing aids, or has a disability?

Accepted Answer

Everyone belongs in your story, exactly as they are. If someone uses a wheelchair, a walking frame, a cane, hearing aids or a cochlear implant, just tell us in the chat as you create your book — "Grandpa uses a wheelchair", "our daughter wears hearing aids" — and we'll draw it on every page, as naturally as we draw their glasses. You'll see it in the cast list before we start, so you can take it off if we've got it wrong. There are things we can't draw faithfully yet, and we say which on our disability page rather than let you find out when the book arrives.

Question 5

Are my photos private?

Accepted Answer

Yes. Your photos are used only to create your book and are never used to train AI models. You can request deletion anytime.

Question 6

What if I'm not happy with the preview?

Accepted Answer

You can redo any page using your free redos. If the preview still isn't right, we'll help fix it or refund the preview fee. For printed books, refunds are available before the book goes to print; once printed, we'll replace anything that arrives damaged. Refunds take 5-10 business days to appear on your original payment method.

Question 7

Can I make changes after ordering?

Accepted Answer

You can redo pages or edit your book anytime before placing a print order. Once a print order is submitted, that order can't be changed.

Question 8

In which languages can I get my story?

Accepted Answer

Any language written in the Latin alphabet: English, German, French, Spanish, Italian, Portuguese, Dutch, the Nordic languages and more. Tell your story in that language, or ask for it in the story chat, and the whole book is written in it. Hebrew, Arabic, Cyrillic and East Asian scripts are not possible yet; a story told in one of those is written in English.

Die schönsten Geschichtenschreiben deine Liebsten.

So wird aus einer echten Erinnerung ein Buch.

Wähle dein Cover und deine Farbe.

Von der Erinnerung zum
fertigen Buch – in vier Schritten.

Erzähl von dem Moment

Lies die Geschichte

Füge die Menschen hinzu

Unterschreib die Widmung

Erzähl von dem Moment

Lies die Geschichte

Füge die Menschen hinzu

Unterschreib die Widmung

Blättere durch ein fertiges Buch.

Gemacht, um immer wieder gelesen zu werden.

Geschenke für alle wichtigen Menschen in deinem Leben.

Erst die Vorschau.
Drucken, wenn du es liebst.

Die schönsten Geschichtenschreiben deine Liebsten.

So wird aus einer echten Erinnerung ein Buch.

Wähle dein Cover und deine Farbe.

Von der Erinnerung zum fertigen Buch – in vier Schritten.

Erzähl von dem Moment

Lies die Geschichte

Füge die Menschen hinzu

Unterschreib die Widmung

Erzähl von dem Moment

Lies die Geschichte

Füge die Menschen hinzu

Unterschreib die Widmung

Blättere durch ein fertiges Buch.

Gemacht, um immer wieder gelesen zu werden.

Geschenke für alle wichtigen Menschen in deinem Leben.

Erst die Vorschau. Drucken, wenn du es liebst.

Von der Erinnerung zum
fertigen Buch – in vier Schritten.

Erst die Vorschau.
Drucken, wenn du es liebst.